Shipping Policy
UPack Egypt is your one-stop online eCommerce packaging supply store providing corrugated boxes, rolls, courier bags, packing tapes, dispensers, sheet paper, bubble wraps and more…
We work closely with courier partners so that we can deliver your packaging in a timely manner.
Following are the terms and conditions that constitute our shipping policy:
Shipment Processing Time
All orders are processed within 2-3 business days ( according to delivery zone). Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days, Please allow additional days in transit for delivery.If there will be a significant delay in shipment of your order,we will contact you via email or telephone.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout
| Shipping Zone | Estimated Delivery Time | Estimated Shipment Cost |
|---|---|---|
| Greater Cairo | 2 working days | 75 L.E./ Flat Rate. (Including 14% VAT) |
| Alexandria, Delta & Canal | 3 working days | 100 L.E./ Flat Rate. (Including 14% VAT) |
| Upper Egypt | 5 working days | 100 L.E/ Flat Rate. (Including 14% VAT) |
Delivery Delays Can Occasionally Occur.
Privacy Policy
This Privacy Policy describes how UPack Egypt collects, uses, and shares information when you use our website www.upack-eg.com or UPack Egypt Mobile Application. By accessing or using the Website and Mobile Application, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1. Personal Information
- Name
- Email address
- Phone number
- Mailing address
- Other information you provide voluntarily
1.2. Non-Personal Information
- Cookies and usage data
- Device information (e.g., IP address, browser type, operating system)
2. How We Use Your Information
We use the collected information for the following purposes:
• To provide and maintain the Website’s functionality
• To communicate with you, including sending newsletters and updates
• To personalize your experience on the Website
• To analyze and improve our services
• To comply with legal obligations
3. Data Deletion
You have the right to request the deletion of your personal information collected by us. To initiate a data deletion request, please contact us at cs@upack-eg.com . We will respond to your request within 2-4 days and proceed with the deletion process, subject to any legal or legitimate requirements that may require us to retain certain information.
4. Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Third-Party Links
The Website and Mobile Application may contain links to third-party websites or services that are not controlled by us. This Privacy Policy does not apply to those third-party sites. We recommend reviewing the privacy policies of any third-party websites you visit.
7. Children's Privacy
The Website and Mobile Application are not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected personal information from a child under 13, please contact us immediately.
8. Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will be effective immediately upon posting on the Website. Your continued use of the Website after any modifications to the Privacy Policy will signify your acceptance of the changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at cs@upack-eg.com
By using the Website or Mobile Application, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use the Website or Mobile Application.
Return & Refund Policy
Thanks for shopping at UPack Egypt If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within 15-21 days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us If you have any questions on how to return your item to us, contact us.