Shipping Policy
UPack Egypt is your one-stop online eCommerce packaging supply store providing corrugated boxes, rolls, courier bags, packing tapes, dispensers, sheet paper, bubble wraps and more…
We work closely with courier partners so that we can deliver your packaging in a timely manner.
Following are the terms and conditions that constitute our shipping policy:
Shipment Processing Time
All orders are processed within 2-3 business days ( according to delivery zone). Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days, Please allow additional days in transit for delivery.If there will be a significant delay in shipment of your order,we will contact you via email or telephone.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout
Shipping Zone | Estimated Delivery Time | Estimated Shipment Cost |
---|---|---|
Greater Cairo | 2 working days | 70 L.E./first 2 Kg. , an extra fee of 3 L.E/Kg. Is added to extra weight above 2 Kg. (Plus 14% VAT) |
Alexandria, Delta & Canal | 3 working days | 100 L.E./first 2 Kg. , an extra fee of 10 L.E/Kg. Is added to extra weight above 2 Kg. (Plus 14% VAT) |
Upper Egypt | 5 working days | 100 L.E/first 2 Kg. , an extra fee of 10 L.E./Kg. Is added to extra weight above 2 K.g. (Plus 14% VAT) |
Delivery Delays Can Occasionally Occur.
Privacy Policy
We at UPack Egypt know you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our Privacy Policy. By using or accessing the Site or Mobile APP in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.
UPack Egypt (“us”, “we”, or “our”) operates https://upack-eg.com (the “Site”) and UPack Egypt Mobile App. This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site and Mobile APP. By using the Site and Mobile APP, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site or Mobile APP, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email, phone number and address (“Personal Information”).
Log Data
Like many Sites and Mobile APP Operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).
This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site and Mobile APP that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Segment, Google Analytics, Hotjar & Mixpanel that collect, monitor and analyze the usage data.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes To This Privacy Policy
This Privacy Policy is effective as of 1st December 2019 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
What if I have questions about this policy?
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to info@upack-eg.com , and we will try to resolve your concerns.
Return & Refund Policy
Thanks for shopping at UPack Egypt If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within 15-21 days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us If you have any questions on how to return your item to us, contact us.